• Using Planned Time to Progress the Firm’s Growth Strategy – A number of law firm clients report that they are using this time to continue work on mergers, acquisitions, laterals and other strategic options as they  believe the exit from the current situation, while it may take a while, will be fast and transformative.  They are resisting the pressure and the market turmoil and are making process in their conversations between organizations.  Those clients, who appear to be making the most progress, have focused on a structured planning process using expert resources to ensure the continuity of the pursuit and to execute to ensure that they optimize their desired outcomes.
  • Exploiting Remote Environments to Improve Client/Matter Profitability and Value – Some law firms are viewing the current environment as a sorely needed opportunity to, as one firm leader described as “accelerating through the curve”.  They and we believe that this is the ideal time to take advantage of the considerable change that is in play.  Our more strategic legal department and law firm clients are using this time to evaluate their internal legal practice work processes for efficiency and cost reduction.  They are asking themselves if they are assigning the right lawyers, is the work efficient, are the right levels of communications taking place?   Some are looking at practice groups, divisions, clients, or matter teams that are not as profitable or efficient as they should be.  They are seeing this as the time re-engineer matter team work approaches and processes.  LegalShift has had conversations with some of these law department and law firm clients and advised that, as teams work remotely, they will discover and can exploit better collaborative and individual work practices.  This will enable clients to save money, short and long term.  Clients report that they are working with either internal resources or 3rd party experts or a combination thereof.  Many of these initiatives are reported to have started prior to the current uncertainty.  Some of these clients are using LegalShift’s resources, and many are using their own internal process consultants, to discuss and examine key work processes and practices with the focus on inefficiency.  The LegalShift team knows there is great value to continuing or starting these types of review processes while the memories and opportunities are fresh.  Many of our clients believe that the opportunity to remove waste from practices and processes will quickly and greatly reduce their costs and raise efficiencies.
  • Improving Staff Costs Through New Found Efficiencies – Both law departments and law firms indicate that they think that staff and administrative operations have significant opportunities for efficiency and cost reduction.  Everyone knows that change in the legal sector is difficult, but as unavoidable change is in play today, many clients have discussed with us that they think the time is right and an opportunity exists to carry the recent change forward.  Clients tell us that if they can use this time to exploit better collaborative and individual work processes, it will help shave cost and improve value, delivery and outcomes.  LegalShift believes that focus on removing wasteful approaches and work processes, can be exploited, before teams return to the workplace.
  • Using Today’s Crisis to Drive Your Market Strategy – Law firms are, recognizing, in large part, that the current market change also represents an opportunity to re-engineer firm marketing strategies.  Many firms are marketing that their remote delivery and collaboration capabilities are intact and client ready.  They are choosing to reposition their response to the current difficulties as differentiators.  Over the past couple of weeks, we have advised some of our clients that they may be missing a fantastic opportunity.  While it is good to let their clients know that they are open for business, there is an opportunity for firms to position these clients to work together using collaborative technologies and tools.  LegalShift believes that once the world returns to normality, the firms that have mastered this will have increased client stickiness.  Clients will be used to those technologies such as chat, desktop chat, screen sharing and the ability to have multiple authors editing a shared document.  They will prefer to continue working with the firm’s lawyers and with tools they already know.  We have told a large number of clients, who have engaged LegalShift on process/people/technology assessment projects, that if they are not exploiting these types of collaboration technologies, they should!
  • Training Law Firm Lawyers to Improve Business Development and Revenues –  Some of LegalShift’s clients are positioning to use some of the current unplanned time, to engage in remote business development coaching for shareholders and lawyers.  LegalShift, as just one example, has provided this over the wire, for many years, both very effectively and efficiently.  Law firm leadership members have expressed to us that this investment will  ready their lawyers to be more sales focused now and during the exit from the current crisis.
  • Exploiting Short Term Paperless Approaches to Drive New Short and Long Term Cost Savings – Some of our law department and law firm clients are already thinking about leveraging the current environment to drive longer term “paper-less” processes.  Remote workers print less, and this experience can be exploited quickly. These clients recognize that there are tremendous savings available, if they can position lawyers and staff not to lapse back into old habits.  A few clients are leveraging LegalShift’s experts to help them implement new practices so that they are in place when the organization reverts to pre-crisis levels and activities.
  • Incorporating Learnings into Future Business Continuity Planning – Quite a few of our clients have recognized that their disaster recovery and business continuity plans were not as evolved, up-to-date or sufficiently detailed as they would have liked.  We are regularly advising our clients, that as they are implementing changes, that they, real-time, update their documentation and capture lessons learned, now, for the future.